‌Effective Date: September 4, 2026‌

Welcome to the official Shipping Policy of Liforme Ltd, the operator of [www.liformeltd.com]. As a London-based compact fitness gear brand with 5 years of specialized industry experience, over 48,000 happy customers, a local UK distribution hub, and a 60+ professional R&D team, we are committed to delivering your durable, non-toxic, BPA-free small fitness equipment efficiently, reliably, and at full transparency. This policy outlines all details related to shipping rates, delivery timelines, order processing workflows, shipment tracking, and delivery support to help you fully understand what to expect after placing an order on our e-commerce platform. By completing a purchase on our website, you confirm that you have read, understood, and agreed to all terms specified in this Shipping Policy.

1. Official Contact Information for Shipping Support

Should you have any questions, concerns, or requests related to order shipping, you can reach our dedicated logistics support team via the following official channels:

• Registered Operating Entity: Liforme Ltd
• Official Website: www.liformeltd.com
• Support Email Address: myrth@liformeltd.com
• Customer Support Phone: +44 20 7388 1111
• Registered and Distribution Hub Address: Forum 2N, Centro Forum, 74-80 Camden Street, London, NW1 0EG, United Kingdom

Our support team will respond to all shipping related inquiries within 2 business days during standard UK working hours.

2. Order Processing Timeline

All orders placed on our website go through a standardized quality check and processing workflow before they are dispatched from our local UK distribution hub:

• We process all valid paid orders within 1 to 2 business days of successful payment confirmation, excluding weekends and official UK public holidays. Every individual fitness product in your order will pass a second quality inspection before packaging, to ensure no defective, damaged, or mislabeled items are shipped out to our customers.
• If your order contains pre-order new fitness gear that has not been officially released on the website, we will clearly mark the estimated dispatch date on the product detail page and your order confirmation email. You will receive an immediate notification once your pre-order item is ready for shipment.
• We reserve the right to cancel or pause processing for orders that show signs of suspicious payment activity, incorrect address information, or unusual order volume that requires additional verification. Our support team will contact you promptly via email or phone to confirm details if any such situation occurs.

3. UK Shipping Rates and Delivery Methods

As a UK native fitness gear brand, we offer multiple flexible shipping options for all delivery addresses within the United Kingdom, including free standard delivery for qualifying orders:

• ‌Free Standard Delivery‌: This service is automatically applied to all orders with a total value of 49 British pounds or more, no additional coupon code required. Standard delivery is handled by our trusted local logistics partners, with an estimated delivery timeline of 3 to 5 business days after order dispatch.
• ‌Paid Standard Delivery‌: For all orders under 49 British pounds, a flat rate shipping fee of 3.99 British pounds will be applied at checkout, with the same 3 to 5 business day estimated delivery window.
• ‌Express Delivery‌: Customers who need their fitness gear faster can select our express delivery service at checkout for a flat rate of 7.99 British pounds. This priority service guarantees delivery within 1 to 2 business days after your order is dispatched from our distribution hub, for all eligible UK mainland addresses.
• ‌Remote Area Shipping‌: For non-mainland UK addresses including the Scottish Highlands, Channel Islands, and Northern Ireland, a small flat rate surcharge of 5.99 British pounds will apply to all orders, with an estimated delivery timeline of 5 to 7 business days after dispatch.

All shipments will be carefully packaged with shock-absorbent recycled materials to protect your yoga blocks, resistance bands, massage balls, and other fitness accessories from damage during transit.

4. International Shipping Terms

We currently offer limited international shipping services to selected European Economic Area (EEA) countries, for customers located outside the United Kingdom:

• International shipping rates are calculated dynamically at checkout based on the total weight of your order and your exact delivery location. The estimated shipping fee will be clearly displayed before you confirm your payment.
• Estimated delivery timelines for international orders range from 7 to 14 business days after dispatch. All international orders may be subject to local import duties, customs clearance fees, and value-added taxes that are not included in the product price or shipping fee you pay at checkout. These additional charges are the sole responsibility of the customer receiving the shipment.
• Liforme Ltd is not responsible for any delays caused by local customs clearance procedures, regulatory inspections, or other factors outside of our direct control. We will provide all required documentation to support smooth customs processing upon your request.

5. Shipment Tracking and Delivery Updates

Once your order is dispatched from our local UK distribution hub, you will automatically receive a dispatch confirmation email that includes a unique tracking number and a direct link to track your shipment in real time on our logistics partner’s official website. You can also access your full shipment tracking information at any time by logging into your registered user account on [www.liformeltd.com], and navigating to the corresponding order detail page.
We will send you proactive email notifications for key shipping milestones including dispatch confirmation, out-for-delivery alerts, and successful delivery confirmation. If you notice that your shipment status has not updated for 3 or more consecutive business days, you can contact our support team immediately and we will initiate an urgent trace request with our logistics provider within 24 hours.

6. Delivery Issues and Support

We have clear support workflows in place to resolve unexpected delivery issues efficiently:

• ‌Damaged Shipment‌: If your parcel arrives with visible external damage, or the products inside are damaged due to improper transit handling, please take clear photo evidence of the outer packaging and the damaged items, and contact our support team within 7 days of delivery confirmation. We will arrange for a free replacement shipment or process a full qualifying refund per our return and refund policy.
• ‌Lost Shipment‌: If your tracked shipment shows no movement for over 10 business days for domestic UK orders, or over 20 business days for international orders, we will initiate a formal lost parcel investigation with our logistics partner. Once the parcel is officially confirmed as lost, we will offer you the choice of a full free replacement shipment or a full order value refund, with no extra cost to you.
• ‌Failed Delivery Attempts‌: If our logistics partner attempts to deliver your parcel but no one is available to receive it, they will leave a delivery notice with instructions to rearrange re-delivery or collect your parcel from the local designated pickup point. If the parcel is returned to our distribution hub after multiple failed delivery attempts caused by the customer not rearranging delivery or collecting the parcel, you will be responsible for covering the cost of a re-dispatch shipment.