‌Effective Date: September 4, 2026‌

Welcome to the official Refund and Returns Policy of Liforme Ltd, the operator of [www.liformeltd.com]. As a London-based compact fitness gear brand that provides durable, space-saving workout tools for home, office and travel scenarios, we design our return framework to protect both our customers and our brand against fraudulent return practices, while delivering fair, transparent service for every legitimate order. This policy clearly outlines all rules for return submissions, eligibility criteria, processing workflows, and our explicit no “refund-only” rule that applies to all transactions on our e-commerce platform. By placing an order on our website, you confirm that you have read, understood, and fully agree to all terms laid out in this policy.

1. Company Contact Information

Should you have any questions, clarifications, or support requests related to returns and refunds, you may reach our dedicated customer support team via the official channels below:

• Registered entity: Liforme Ltd
• Official website: www.liformeltd.com
• Contact email: myrth@liformeltd.com
• Contact phone: +44 20 7388 1111
• Registered office and return processing address: Forum 2N, Centro Forum, 74-80 Camden Street, London, NW1 0EG, United Kingdom

Our support team operates during standard UK business hours, and will respond to all return related inquiries within 2 business days of receipt.

2. Core Ground Rule: No Refund-Only Requests Accepted

At Liforme Ltd, we strictly prohibit and do not process any “refund-only” requests where customers demand a full or partial monetary refund without returning the ordered physical fitness goods to our designated UK return facility. This rule applies to all order values, all product categories including our resistance bands, yoga blocks, massage balls, and all other small fitness equipment, and covers all customers across the United Kingdom. We have implemented this policy to eliminate fraudulent claims, prevent the loss of our high-quality fitness inventory, and maintain fair pricing for all 48,000+ of our happy customers. Any submission that seeks a refund without returning the purchased product will be immediately denied, and will not be eligible for further review under normal circumstances. The only exception we may consider for a non-return refund is a confirmed manufacturing defect that renders the product completely unsafe to use, which our 60+ professional R&D staff must formally verify via submitted photo and video evidence before any approval is issued.

3. General Return Eligibility Criteria

To qualify for a valid, processing-eligible return that can lead to a full product refund, your submitted return must meet all of the following requirements:

• You must submit your return request within 30 calendar days from the date you successfully received the ordered fitness product. Requests submitted after this 30-day window will not be accepted under any normal circumstances.
• The product you intend to return must be completely unused, unwashed, undamaged, and in the exact same condition as it was when you received it. All original retail packaging, tags, instruction manuals, and included accessories such as carry bags, door anchors, or yoga straps must be fully intact and included in your return parcel.
• Products that show signs of wear, tear, scuffing, or any trace of usage including stretched resistance bands, foam yoga blocks with indentations, or massage balls that have been used for muscle recovery are not eligible for return. This rule does not apply to products confirmed to have valid manufacturing quality issues covered under our 2-year manufacturer warranty.
• Custom engraved, personalized, or special limited-edition fitness products released for exclusive promotions are not eligible for return, unless they have unresolvable manufacturing defects.

4. Step-by-Step Return Processing Workflow

To submit a valid return request that complies with our no refund-only policy, you must follow the full workflow below:

1. Log into your registered user account on [www.liformeltd.com], navigate to your order history page, select the specific order you wish to return, and submit a formal return request that clearly states your reason for return. If you do not have a registered account, you may send your order number, full name, and return reason to myrth@liformeltd.com.
2. Our customer support team will review your request within 2 business days. If your request meets all return eligibility rules, we will send you a formal return authorization number and the exact address of our local UK distribution hub return processing facility. Please note that we will never approve a return request before you send back your physical purchased goods.
3. Package the product you are returning securely with all original components, clearly mark the assigned return authorization number on the outer surface of your shipping parcel, and ship the parcel to the provided return address using a trackable, insured delivery service. You will be responsible for covering all return shipping costs, except in cases where we shipped you an incorrect item or the product arrived with confirmed transit damage.
4. Once our warehouse team receives and inspects your returned parcel, and verifies that all returned goods meet our eligibility requirements, our team will send you a confirmation email within 3 business days. After this confirmation is issued, the full product value refund (excluding original shipping fees and return shipping costs) will be processed to your original payment method. Refunds typically take 3 to 10 business days to reflect in your account balance, depending on the processing speed of your payment service provider.

5. Warranty Related Quality Issues

Every fitness product sold on our website comes with a 2-year manufacturer warranty that covers all confirmed quality defects from normal intended use. If you discover a manufacturing defect on a product you have been using for regular home workouts, you can submit a warranty support request to our team. We do not offer a refund-only option for warranty claims either. You will be required to return the defective item to our facility, and after our R&D team verifies the defect, we will offer you a choice of a brand new replacement unit or a full refund of your product purchase value. All return shipping costs for verified warranty quality issues will be covered fully by Liforme Ltd.